Vacation Packages – Booking & Payment Policies

Deposit

• A non-refundable reservation fee of USD $250 is required at the time of booking to confirm your reservation.
• This reservation fee is mandatory for all bookings and is non-transferable.

Payment Options

Full Payment:

• You may choose to pay the full balance at the time of booking.
• Otherwise, the full package payment is due 60 days prior to the arrival date.

Scheduled Payment Plan:

• A payment plan is available.
• The full amount must be settled at least 60 days prior to the arrival date.

Activity & Accommodation Transfer Policy

• BEE excursion activities within a package may be transferred to another date under special circumstances, subject to availability and management approval.
• Accommodation bookings are subject to the policies of the hotel or accommodation provider.
• In cases of changes or cancellations, the accommodation provider’s policies will apply and may override BEE’s standard refund policy if their refund terms are less flexible.
• Full accommodation policy details will be provided at the time of booking, and guests are encouraged to review these carefully.

Important Notes

• All quoted prices are in USD and are only guaranteed once full payment is received and the booking is confirmed.
• Pricing may be updated or modified in line with service enhancements, seasonal variations, or external market factors.
• We appreciate your understanding as we aim to provide a high-quality, personalized experience with fair and transparent pricing.

Stand-Alone Activities – Booking & Payment Policies

(For individual Barbados Equestrian Experience activities booked outside of a package)

Booking & Payment

• During high season (January–March), certain activities may be invoiced 30 days prior to the activity date - or at the time of booking if booked within 30 days—to guarantee availability.
• During the rest of the year, a 10% deposit is required for each stand-alone activity.
• Full payment is due 14 days prior to the activity date.

Cancellations by Barbados Equestrian Experience

• If an activity is canceled or postponed due to weather or any issue on our end, we do provide a refund or can offer alternative dates/times. *see refund information below

Additional Information

• Bookings made through hotels or tour operators may be subject to their own deposit, refund, and cancellation policies.
• Refund and cancellation policies are subject to change and will be updated on the Barbados Equestrian Experience website accordingly.

Waiver must be signed ahead of all experiences with Barbados Equestrian Experience under Visionary Ventures LTD.

Cancellation & Refund Policy

We understand that sometimes plans change. Our general cancellation policy is outlined below. Please note that special packages (such as the Barbados Gold Cup) and group bookings may be subject to different terms, which will be clearly outlined in itineraries and correspondence.

Guest-Initiated Cancellations on Vacation Packages

60 days or more prior to arrival date

A full refund will be issued, minus:

• the mandatory non-refundable booking fee of US$250 per person, or per package if booked as one family.

30–59 days prior to arrival date

A refund will be issued, minus:

• a 25% cancellation fee for the package.

29 days or less prior to arrival date

• No refund will be issued.

Stand-Alone Experiences - Refund Policy

• Full refund minus 5% processing fee

Refund Payment Processing

• All transactions can be invoiced and securely processed through Fygaro, a trusted international payment gateway widely used by businesses and financial institutions for its reliability and compliance with global security standards. REFUNDS WILL TAKE 5-10 DAYS TO PROCESS
• Wire transfers may alternatively be made to Republic Bank (Barbados) Limited. Transfer details will be provided upon request.

Exceptional Circumstances

In the event of natural disasters, severe weather, government shutdowns, travel restrictions, or other circumstances beyond our control, we reserve the right to modify, reschedule, or cancel bookings. Refunds or credits, where applicable, will be issued at our discretion, taking into account the specific circumstances and any third-party supplier policies.

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